AI at Work: Boosting Productivity but Hurting Trust?
Generative AI tools like ChatGPT are becoming mainstream — nearly a quarter of the Dutch population now uses AI, and many organizations are following suit. Research confirms that AI helps employees work faster, think more creatively, and handle heavier workloads. Yet, it also reveals a surprising downside: AI use can erode trust between colleagues.
When AI Use Backfires
New studies show that employees who rely on AI are often viewed as less moral, less competent, and less hardworking. Even when AI genuinely improves performance, coworkers may still assume users are taking shortcuts. This perception makes others less willing to collaborate or help them.
The Transparency Dilemma
Should employees disclose that they use AI? Research found that revealing AI use can actually reduce trust — people see AI users as less reliable. However, hiding it is even worse: once discovered, undisclosed AI use causes even greater reputational harm. Transparency remains essential, but it must be paired with cultural change and AI education.
AI and Hiring
Similar patterns appear in recruitment. Applicants who admit to using AI tools are often trusted less than those who don’t. Interestingly, managers who use AI themselves tend to view such applicants more favorably, suggesting familiarity breeds acceptance.
The HR Takeaway
AI’s growing role in the workplace forces HR leaders to address a key tension: AI can enhance productivity but harm perception. To navigate this, organizations should:
- Set clear, transparent AI-use policies.
- Promote AI literacy to demystify its role.
- Encourage managers to model responsible AI use.
Building trust around AI isn’t just about technology, it’s about redefining what “working smart” really means.
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